Shopping Cart / Check Out / Payment Questions:
Q: How do I use the shopping cart?
Our custom built shopping cart was designed with ease of use in mind. Simply click the ‘add to cart’ button located under each item you are interested in buying to add it to the shopping cart. The shopping cart will open in a separate window when you click an ‘add to cart’ button, or when you click on the ‘view cart’ button located at the bottom of every page.
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Q: How do I Checkout / Pay?
Once you are satisfied that you have added all desired items to your shopping cart, click on the ‘checkout’ button on the shopping cart. This will take you to the first of four steps of the checkout process:
Step 1: Verify Your Order & Choose Extra Shipping Options
On this page your order is presented in full along with a number of extra shipping options. Remember, shipping is free for any customer living in the US. US customers can also choose to add any/all of the additional USPS shipping options. Canadian and International customers must click the appropriate extra shipping option to cover the extra cost of shipping to that location.
This is the best time to review the contents of your order. If you need to make any changes, click on ‘Return to Shopping Cart’ button. And if you have any additional comments or requests you can enter them into the “Extra Comments” text box.
Once you are ready to proceed click on the ‘click here to continue’ button. This will take you to the next step of the checkout process:
Step 2: Enter Your Info
On this page you are required to login to your bodyrockjewelry.com customer account to continue. If you already have an account setup you can login with your email address and password to continue.
If you haven’t already setup an account with us, you can do so quickly. Click on the ‘Click Here to Setup a New Account’ text to open the sign-up page. Enter your name, email address, shipping address as well as your desired account password and click ‘submit’. As easy as that, you’re account is setup and you’re ready to continue in the checkout process. (You will receive an email confirming that your new account is created, and which will contain your bodyrockjewelry.com password). Login to your new account to continue to the next stop of the checkout process:
Step 3: Select Your Payment System
This is where you get to choose how you want to pay. Currently, your payment options are Credit Card / bank transfer through Mercaway, GSPay, Credit Card / bank transfer / E-Cheque through PayPal,and money order.
- To pay by Mercaway, click on the GSPay button.
- To pay by GsPay, click on the GSPay button.
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To pay by PayPal, click on the PayPal button.
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To Pay by Money Order, click on the Money Order button. This will take you to the next step of the checkout process:
Step 4: Review & Submit Your Order
This is the final step of the checkout process. You will see your entire order listed, along with any extra shipping costs, any extra comments you added, as well as the name and shipping address that is listed in your bodyrockjewelry.com customer account. Take this last chance to make sure everything is good and as it should be in both your order and address. When you are ready to checkout, click on the button at the bottom of the page.
If you chose Mercaway, GSPay or PayPal in Step 3 you will now be taken to their secure servers for online payment. Follow the instructions on that page and fill out the required info (i.e., name, credit card info, etc). When your payment is approved, you will be taken to a BodyRockJewelry.com Transactioin approved page. This page will confirm that your payment was approved. Finally, you will receive an invoice email from us (BodyRockJewelry.com) detailing the contents of the order as well as the transaction details. You may also receive an additional notification of transaction from StormPay or PayPal.
If you choose Money Order in Step 3 you only need to click on the Money Order button on the bottom of the page to continue. You will be taken to a page outlining the process for sending money orders. From there you will be taken to a final printable page that contains the details of the order, your shipping address, the total cost, as well as instructions on what type of money order to send and where to send it. You will also receive an email with all the same info.
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Q: What is a customer Account?
A Customer account is an account that you setup with us containing your personal info (such as name, shipping address, etc). Having your info in a customer account makes it easier for you, our customer, in numerous ways. Once setup, you won’t have to re-enter all your personal info (name, shipping address, etc) when you want to make additional purchases down the road. Also, having accounts allows our customers to come back after they place their order and check the status of the order online and instantly!
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Q: How do I create a customer account?
If you do not already have a customer account with us, you will be required to create one during Step 2 of the checkout process.
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Q: Do I need cookies enabled to use the shopping cart?
Yes, to use our shopping cart (and therefore buy from us) you need to make sure your browser (i.e., Internet Explorere, Netscape, etc) has cookies enabled. If you do not have cookies enabled you can not store anything in your shoppping cart.
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Q: What forms of payment do you accept?
We believe in giving the customer as many choices as possible when it comes to paying. We accept payments via Mercaway, SafePaysolutions, GSPay or Paypal to accept online payments via Credit Card or Bank Transfer. We accept payments via PayPal to accept online payments via Credit Card / bank transfer / E-Cheque. We also accept Canadian or International Money Orders. You can also send Cash, although its not recommended that you send it though regular mail.
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Q: How do I pay by Money Order?
To pay by money order, simply select Money Order when prompted to select your payment type (this happans during Step 3 of the checkout process). You will be taken to a page detailing your order, and finally to a printable order form which you can print and send in with your money order.
As we (BodyRockJewelry.com) are located in Canada, we can only accept International US Money Orders and/or International Money Orders. So when arranging your money order from outside of Canada, please make sure it is an "International Money Order". Otherwise we will not be able to honor your payment.
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Q: How do I pay with credit card / bank transer / e-cheque?
During Step 3 of the checkout process you will be asked to choose between paying by Mercaway, Safepaysolutions, GSPay, PayPal or money order. Mercaway, Safepay, GSPay and PayPal offer secure online credit card transactions and some forms of bank transfer. PayPal also accepts e-cheque payments. Click on GSPay if you would like to pay via credit card / bank transfer via GSPay, and on PayPal if you would like to pay via credit card / bank transfer / e-cheque via PayPal
You will be taken to either StormPay.com or PayPal's secure transaction servers where you will fill out required info (as well as choose your final payment method).
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Q: Will I get an email notification of my transaction?
Yes, upon approval of a Mercaway, Safepaysolutions, GSPay or PayPal payment, you will receive an email from us (and probably from them as well) detailing the contents of your order as well as your shipping address, etc. If you chose to pay by money order, you will receive an email with a printable form you must send to us with your payment. When your money order has been processed into our bank account, you will receive another email notifying you that payment was received. All customers will also receive an email notification when the shipping status of your order is updated.
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Q: How much does shipping cost?
Shipping is free for all customers in the USA. US customers can also choose to add additional shipping upgrades, such as Priority USPS service, tracking numbers, and insurance, for additional costs. International and Canadian customers must add on the appropriate additional shipping charge to cover shipping to your address.
Shipping options are presented in Step 1 of the Checkout Process
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Order Status Questions:
Q: How can I check on the status of my order?
You can get the current status of your order online and instantly. To do so, you must login to your bodyrockjewelry.com customer account. Go to the order status page (located in the help section) or go to:
bodyrockjewelry.com OrderStatus
Enter your email address and password to login to your account. Once logged in, you will see any and all orders you have placed since creating your customer account. Click on any specific order to get the break-down on that order and its status. You’ll see a complete listing of the items ordered, your personal info and shipping address, the payment option used, the payment status, the order status and the shipping status of the order.
Once the order is created, the order status is set to active. When all items in the order have been shipped, the order status is set to complete. Sometimes we find it necessary to ship your order out in numerous packages (depending on item size, quantity, stock availability, etc). The order status page will display the number of packages sent for that order, and if any packages have been sent, it will display their contents, date shipped, shipping type, and a tracking number, if available.
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Q: How do I login to my account?
To login to your bodyrockjewelry.com customer account, go to the order status page (located in the help section) or go to:
http://www.bodyrockjewelry.com/Help/OrderStatus/Login.asp
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Q: What if I forgot my password?
If you’ve forgotten your password, click on the text ‘Forgot Your Password? Click Here’ on the login page. You will be taken to a new page and asked to enter your email address. If you have an account setup with us under that email address, your password will be emailed to that address. If you enter an email address that is not found in our database, you must have used a different email address when setting up your bodyrockjewelry.com customer account. Remember that when you signed up for a bodyrockjewelry.com customer account you received an email confirming your account and containing your password.
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Q: Why are there numerous packages sent for 1 order?
Sometimes we find it necessary to ship your order out in numerous packages (depending on item size, quantity, stock availability, etc).
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Q: On the order status page, what does it mean by order status is complete / active?
Once an order is created, the order status is set to active. When all items in the order have been shipped, the order status is set to complete.
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Shipping questions:
Q: When will I get my order?
Most orders are received 1 to 3 weeks after being placed. Most items on this site are shipped out of the USA. . We also like to make sure the order is not fraud related so we do not rush orders. You can email us at:
OrderStatus2006
@
BodyRockJewelry.com
For more details regarding our shipping policies, see our Shipping Terms page for more details.
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Q: How will my order be shipped?
We currently use the USPS for all orders in the US. You will be presented with shipping options during the checkout process, including upgrades and options for international customers.
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Q: Can I upgrade to better/faster shipping?
Yes. During Step 1 of the Checkout Process you are presented with a number of shipping options, including upgrading to USPS Priority service (for US customers only).
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Q: What about customs?
If you live outside of the USA, your order will most likely pass through your country's customs agency. All items for sale on BodyRockJewelry.com are legal in all levels of our local government (municipal, provincial, federal).
We have shipped thousands of packages into the US, and hundreds to other countries around the world for more than 3 years now. Problems with customs agencies have not yet arisen with any delivery company.
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Q: I live outside North America, how will that affect shipping?
As noted in the above Shipping Costs section, International customers must apply the International Additional Shipping charge during Step 1 of the Check Out Process.
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Q: Can you RUSH my order?
No. To prevent credit card fraud we do not rush orders. We will get your order out to you as soon as possible.
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General Questions
Q: Do you have a store location near me?
No. We only sell online.
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Q: Do you sell wholesale as well?
No, we do not sell bodyjewelry for wholesale. There are many wholesale companies online for these products and you will find your own source for bodyjewelry. We do not make bodyjewelry so we can not complete with the manufactures nor do we yet have an arrangement with any company to do so. Please surf the net for direct wholesalers of body jewelry, we only offer retail. Wholesale@BodyRockJewelry.com
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Q: Where are you located?
Our company, office and shipping facilities are located in the city of Vancouver, which is in the province of British Columbia, on the west coast of Canada. And, we only sell online, so don't even ask if we have a store location near you.
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Q: What is your privacy policy?
We here are BodyRockJewelry.com respect your privacy. We only collect your name, email address, phone number and address that you enter in your bodyrockjewelry.com customer account. Mercaway.com, Safepaysolutions.com, GSPay.com, PayPal.com collects your cc info and we never see it nor can we ever charge your cc on our own. Only Mercaway is know to delete your card number after the transaction so they do not keep your cc info either. The other three is unknown if they keep or delete your cc info. Check out Safepaysolutions.com/GSPay.com/PayPal.com's privacy policies for your cc information. WE DO NOT SELL, DISTRIBUTE OR OTHERWISE RELEASE ANY INFORMATION TO ANYONE (unless legally required). We also do not have an email mailing list, andyour email will never be given to an third party and you will never receive spam from us.
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You can email us at:
OrderStatus2006
@
BodyRockJewelry.com
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